Privacy Policy – Your Data Protection Rights at jiji3

1. Information We Collect

jiji3 collects various categories of personal information to provide, maintain, protect, and improve our Services. The types of information we collect include, but are not limited to, the following:

1.1 Information You Provide Directly

When you register an account on the jiji3 Platform, you voluntarily provide personal information necessary for account creation, identity verification, and regulatory compliance. This information includes:

• Personal Identification Data: Full legal name as it appears on government-issued identification, date of birth, nationality, and gender.
• Contact Information: Email address, mobile phone number (with country code), and residential address (including barangay, city, province, and postal code).
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery purposes.
• Financial Information: Payment method details including GCash account name and number, PayMaya account details, bank account numbers (for InstaPay or PESONet transfers), cryptocurrency wallet addresses, and transaction history.
• Verification Documents: Scanned or photographed copies of government-issued IDs (Philippine passport, driver's license, UMID, postal ID, PRC ID), proof of residential address (utility bills, bank statements, barangay certification), and proof of payment method ownership (bank account statements, e-wallet screenshots with account name visible).
• Communication Data: Any information you provide when contacting customer support, including chat logs, email correspondence, and support ticket details.

1.2 Information Collected Automatically

When you access or use the jiji3 Platform, we automatically collect certain technical and behavioral information through cookies, web beacons, server logs, and similar tracking technologies:

• Device Information: Device type (smartphone, tablet, desktop), operating system (iOS, Android, Windows, macOS), browser type and version, screen resolution, and device identifiers (IMEI, UDID, advertising ID).
• Connection Data: IP address, internet service provider, connection type (Wi-Fi, mobile data), and approximate geographic location based on IP geolocation.
• Usage Data: Pages viewed, time spent on each page, clickstream data, referring and exit pages, search queries entered on the Platform, and interaction with promotional materials.
• Gaming Activity: Games played, wagers placed, bet amounts, win/loss records, bonus utilization, withdrawal requests, and deposit history.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, local storage data, and analytics tags from third-party services (Google Analytics, Facebook Pixel, etc.) used to analyze user behavior and improve Platform performance.

1.3 Information from Third-Party Sources

We may receive personal information about you from third-party sources, including payment processors (GCash, PayMaya, banks, cryptocurrency exchanges), identity verification services, fraud detection agencies, marketing partners, and public databases. This information is used to verify your identity, prevent fraud, comply with legal obligations, and enhance your user experience on the Platform.

2. How We Use Your Information

jiji3 uses the personal information we collect for the following lawful purposes, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine data protection regulations:

2.1 Account Management and Service Provision

• Creating, maintaining, and managing your user account on the jiji3 Platform
• Authenticating your identity and verifying account ownership when you log in
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and responding to inquiries, complaints, or technical issues
• Enabling participation in casino games, sports betting, bingo, fishing games, and other gaming products
• Awarding bonuses, promotions, free spins, and other incentives in accordance with applicable terms

2.2 Regulatory Compliance and Legal Obligations

• Verifying that users meet the minimum age requirement of 21 years and are physically located within the Philippines
• Conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures as required by the Anti-Money Laundering Act (AMLA) and its implementing rules
• Detecting, preventing, and investigating fraud, money laundering, terrorist financing, and other financial crimes
• Complying with legal obligations, court orders, subpoenas, and requests from law enforcement or regulatory authorities
• Maintaining records for audit, compliance, and regulatory reporting purposes

2.3 Platform Security and Fraud Prevention

• Monitoring account activity for suspicious behavior, unauthorized access, and terms violations
• Detecting and preventing collusion, bonus abuse, use of automated software, and other prohibited conduct
• Implementing security measures to protect user accounts from hacking, phishing, and identity theft
• Analyzing IP addresses, device fingerprints, and behavioral patterns to identify duplicate accounts and fraudulent activity

2.4 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications about new games, bonuses, tournaments, and special offers (with opt-out available)
• Personalizing marketing content based on gaming preferences, deposit history, and engagement patterns
• Conducting market research, surveys, and feedback collection to improve Services
• Retargeting users through third-party advertising platforms (Facebook Ads, Google Ads) based on prior Platform interactions

2.5 Platform Improvement and Analytics

• Analyzing user behavior and Platform performance to identify areas for improvement
• Conducting A/B testing and optimization experiments to enhance user experience
• Developing new features, games, and services based on user preferences and market trends
• Generating aggregate, anonymized reports and statistics for internal business purposes

3. How We Share Your Information

jiji3 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information with the following categories of recipients under limited circumstances:

3.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf and assist in delivering Services. These providers have access to personal information only to the extent necessary to perform their services and are contractually obligated to maintain confidentiality. Categories of service providers include:

• Payment Processors: GCash, PayMaya, banks, cryptocurrency payment gateways, and other financial institutions that process deposits and withdrawals.
• Identity Verification Services: Third-party KYC/AML verification providers that authenticate identity documents and conduct background checks.
• Hosting and Infrastructure Providers: Cloud storage providers, content delivery networks (CDNs), and server hosting companies that store and transmit data securely.
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms used to manage customer inquiries.
• Analytics and Marketing Platforms: Google Analytics, Facebook Pixel, email marketing services, and SMS providers used to analyze user behavior and deliver marketing communications.
• Game Providers: Third-party software suppliers that provide casino games, live dealer games, and sports betting platforms integrated into jiji3.

3.2 Legal and Regulatory Authorities

We may disclose personal information to government authorities, law enforcement agencies, regulatory bodies, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Investigate or prevent fraud, money laundering, terrorist financing, or other illegal activities
• Enforce our Terms & Conditions and protect the rights, property, or safety of jiji3, our users, or the public
• Respond to requests from the Philippine Amusement and Gaming Corporation (PAGCOR), Anti-Money Laundering Council (AMLC), or other regulatory agencies

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. In such cases, we will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with other third parties when you provide explicit consent or direct us to do so. For example, if you authorize us to share your information with a specific partner for a promotional campaign, we will do so in accordance with your instructions.

4. Data Security and Protection Measures

jiji3 is committed to protecting the security and confidentiality of your personal information. We implement industry-standard technical, administrative, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of data. Our security measures include:

4.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our databases (passwords, financial information) is encrypted at rest using AES-256 encryption.
• Firewalls and Intrusion Detection: Multi-layered firewall protection and real-time intrusion detection systems monitor network traffic for malicious activity and unauthorized access attempts.
• Secure Authentication: Passwords are hashed using bcrypt or similar cryptographic algorithms. Multi-factor authentication (MFA) is available and recommended for all users.
• Access Controls: Role-based access control (RBAC) ensures that only authorized personnel with a legitimate business need can access personal information. Access logs are maintained and regularly audited.
• Regular Security Audits: Independent third-party security firms conduct penetration testing, vulnerability assessments, and security audits on a regular basis to identify and remediate potential weaknesses.

4.2 Administrative and Organizational Measures

• Employee Training: All employees with access to personal information undergo mandatory data privacy and security training, including awareness of phishing, social engineering, and data breach protocols.
• Confidentiality Agreements: Employees, contractors, and service providers sign confidentiality agreements and are bound by contractual obligations to protect user data.
• Incident Response Plan: A comprehensive data breach response plan is in place to detect, contain, and remediate security incidents promptly. Affected users will be notified within 72 hours of discovering a breach, as required by Philippine law.
• Data Minimization: We collect only the personal information necessary to provide Services and comply with legal obligations. Unnecessary data is not collected or retained.

4.3 User Responsibilities

While jiji3 implements robust security measures, users also have responsibilities in protecting their accounts:

• Choose strong, unique passwords and change them regularly
• Never share passwords or login credentials with others
• Enable multi-factor authentication (MFA) for enhanced account security
• Log out after each session, especially when using public or shared devices
• Be vigilant against phishing emails, fake websites, and social engineering attacks
• Report suspicious activity or unauthorized account access to customer support immediately

Despite our best efforts, no method of data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. Users acknowledge and accept this inherent risk when using the Platform.

5. Data Retention and Deletion

5.1 Retention Periods

jiji3 retains personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your account's active status and for six (6) months following account closure to accommodate withdrawal processing, dispute resolution, and regulatory inquiries.
• Transaction Records: Financial transaction data (deposits, withdrawals, wagers) is retained for a minimum of five (5) years from the date of transaction, as required by the Anti-Money Laundering Act (AMLA) and its implementing regulations.
• Identity Verification Documents: Copies of government-issued IDs, proof of address, and other KYC documents are retained for five (5) years following account closure for audit and regulatory compliance purposes.
• Communication Records: Customer support chat logs, emails, and call recordings are retained for two (2) years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records of marketing consents and opt-outs are retained indefinitely to ensure compliance with user preferences and applicable marketing regulations.

5.2 Data Deletion Requests

Users may request deletion of their personal information by contacting jiji3 customer support at [email protected]. Upon receiving a deletion request, we will:

• Verify your identity to prevent unauthorized deletion requests
• Close your account and process any pending withdrawals
• Delete or anonymize your personal information within thirty (30) days, except for data that must be retained to comply with legal obligations
• Notify you once deletion is complete

Please note that certain information may be retained in backup systems or archived logs for a limited period following deletion. Additionally, we may retain anonymized or aggregated data that does not identify you personally for analytical and statistical purposes.

5.3 Inactive Account Purging

Accounts with no login activity or gaming activity for a continuous period of twenty-four (24) months will be classified as "dormant" and subject to automatic closure. Prior to closure, we will send email notifications to the registered email address. Personal information associated with dormant accounts will be deleted in accordance with the retention periods described above.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), Philippine data subjects have the following rights with respect to their personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon receiving a verified request, we will provide you with a copy of your data in a structured, commonly used, and machine-readable format within thirty (30) days.

6.2 Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or update of such information. You may update most information directly through your account settings or by contacting customer support.

6.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information under certain circumstances, including when the information is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when you object to processing. However, this right is subject to legal limitations, and we may retain certain data to comply with legal obligations or for legitimate business purposes.

6.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails, adjusting your account preferences, or contacting customer support.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller. This right applies to information you provided to us with consent or for the performance of a contract.

6.6 Right to Lodge a Complaint

If you believe that jiji3 has violated your privacy rights or failed to comply with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details for the NPC are available at www.privacy.gov.ph.

To exercise any of these rights, please submit a written request to [email protected] or contact our Data Protection Officer through customer support. We will respond to your request within thirty (30) days and may request additional information to verify your identity before processing your request.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you return to the site or browse from one page to another.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core functionality such as security, account authentication, and payment processing. You cannot opt out of essential cookies.
• Performance and Analytics Cookies: Collect information about how you use the Platform, including pages visited, time spent on pages, and error messages. This data is used in aggregate form to improve Platform performance and user experience. Examples include Google Analytics cookies.
• Functional Cookies: Remember your preferences and settings (language, currency, region) to provide enhanced, personalized features.
• Advertising and Marketing Cookies: Track your browsing activity to deliver targeted advertising on third-party platforms (Facebook, Google) based on your interests and prior interactions with jiji3. These cookies are set by us and our advertising partners.

7.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can block or delete cookies, but doing so may impact your ability to use certain features of the Platform. To manage cookies, consult your browser's help section or visit www.allaboutcookies.org for instructions.

To opt out of targeted advertising, you can use the following tools:

• Google Ads Settings: adssettings.google.com
• Facebook Ad Preferences: www.facebook.com/ads/preferences
• Digital Advertising Alliance Opt-Out: optout.aboutads.info

8. International Data Transfers

jiji3 operates primarily within the Philippines and processes personal information on servers located within the Philippines or in secure cloud infrastructure hosted in countries with adequate data protection standards. In some cases, personal information may be transferred to service providers located outside the Philippines for purposes such as hosting, data analytics, payment processing, or customer support.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) or equivalent data transfer agreements approved by the National Privacy Commission
• Ensuring that recipient countries provide an adequate level of data protection as determined by Philippine law
• Implementing technical and organizational measures to protect data during transfer and storage

By using jiji3 Services, you consent to the transfer of your personal information to countries outside the Philippines under the conditions described above.

9. Children's Privacy and Age Verification

jiji3 Services are intended exclusively for individuals who are at least twenty-one (21) years of age or the legal age of majority in their jurisdiction, whichever is greater. We do not knowingly collect, use, or solicit personal information from individuals under the age of 21, and we do not knowingly allow such persons to register accounts or use our Services.

If we become aware that we have collected personal information from a minor without proper age verification, we will take immediate steps to delete such information and permanently close the associated account. Parents or guardians who believe that their child has provided personal information to jiji3 should contact us immediately at [email protected] so that we can take appropriate action.

We strongly encourage parents and guardians to monitor their children's internet usage and to use parental control software to prevent minors from accessing gambling websites.

10. Contact Information and Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us using the following methods:

• Email: [email protected] (for privacy-related inquiries) or [email protected] (for general customer support)
• Live Chat: Available 24/7 on the jiji3 Platform
• Viber/Messenger: Contact through our official social media channels
• Postal Address: jiji3 Data Protection Officer, [Address to be inserted], Philippines

We are committed to resolving privacy concerns promptly and will respond to all verified requests within thirty (30) days. If you are not satisfied with our response, you may lodge a complaint with the National Privacy Commission at:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC),
Vicente Sotto Street, Pasay City, Metro Manila 1307, Philippines
Email: [email protected]
Website: www.privacy.gov.ph